CX SOLUTIONS TO DRIVE THE
CUSTOMER EXPERIENCE
S TA R T E K I N V E S T O R P R E S E N AT I O N
J u n e 2 0 2 1
Disclaimer
•The information presented herein may contain certain statements which are forward looking in nature or rely on previously filed publicly available information. Any forward- looking statements are subject to various risks and uncertainties and actual results may vary materially from these projections. Startek advises all investors to review all public filings posted on its website for a summary of risks, uncertainties, and past performance. Startek does not undertake the responsibility to update these projections, risks, uncertainties or past performance.
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Journey post Startek/Aegis merger
Preferred long term transformation partner for delivering on a Unified Digital Customer eXperience.
Startek snapshot
- Global partner to some of the world's largest and fastest growing companies on transforming and enabling their digital customer experience
-
-
$ 642 million* in revenue, with $65.7 million Adjusted
EBITDA - Strong balance sheet, with Net Debt to EBITDA < 2x
- Operations in 13 countries, 36 languages, 220+ clients
- Diversified and annuity driven revenue base, with average
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$ 642 million* in revenue, with $65.7 million Adjusted
Growth path forward
- Investing in organic and in-organic growth to become the preferred partner for global companies to deliver a differentiated and Unified Digital Customer eXperience (CX)
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- Investing in Star XT Platform, and in the process of launching unified platform-based services
- Invested in CSS Corp (February 2021), which is growing revenues at 25% per annum, to enable technology support as a vertical offering
- Partnering with leading growth customers in e-Commerce, Media & Cable and Telecommunications on innovation in CX
Forming
- Merger of Startek and Aegis - July 2018
- Initiated Post-merger Integration
- Optimization of people and infrastructure across the organization
Norming
- Operationalized single global platform - 2018
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Focus on long term growth and margins
- 2019 (Adjusted EBITDA of $52 million) - Invest in Digital Platform / Work from Home - 2020 (Adjusted EBITDA of $ 58 million)
- Refinanced Debt - February 2021
Performing
- CSS Corp investment, to enable faster transformation towards digitization - 2021
- Progressively grow Star XT based service offerings - 2021 and beyond
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NYSE: SRT * Revenues and Adjusted EBITDA for LTM Q1, 2021 |
3 |
Global partner delivering Unified Digital Customer eXperience
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Scale |
Differentiated Service Portfolio |
||||||
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Customer |
Domain |
Automation, |
Omnichannel |
Work From |
|||
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Lifecycle |
Expertise |
Analytics |
CRM |
Anywhere |
|||
|
46 |
Management |
& Insights |
|||||
|
13 |
36 |
220+ |
|||||
|
Campuses |
Countries |
Languages |
Clients |
$
~10 years 40,000+ $642m
Strong Vertical Diversification
|
Avg. tenure of Top |
Employees |
LTM Revenue* |
|||||
|
20 Clients |
Telecom BFSI |
Retail & |
Travel & |
Healthcare Manufacturing |
Energies & |
Technology Education |
|
|
Ecommerce |
Hospitality |
& Automotive |
Utilities |
& OEM |
*LTM March 2021
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NYSE: SRT |
4 |
Our approach to CX management
Deliver customized solutions
for the world's leading
brands by creating a Unified
Digital Customer eXperience
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Omnichannel Engagement |
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|
Unified Customer View |
|
|
Eliminate Inefficiencies |
|
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Channel Assessment |
Increase Conversion Rates |
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Dialogue Diagnostic |
Deploy Automation |
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Desired Experience |
|
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CX Roadmap |
Technology Innovation (RPA/AI) Cross-Functional Transformation Optimize Service Delivery Enhance Customer Experience Measure and Iterate continuously
|
NYSE: SRT |
5 |
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Startek Inc. published this content on 16 June 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 June 2021 20:08:31 UTC.
